TESS Group
All Programmes L&D Courses Book a Discovery Call

The TESS Group

Training Event Safety Solutions

Half/Full Day Workshop
Face-to-Face · Virtual Available

Conflict Resolution

Turn Conflict Into Constructive Conversations

Master practical tools for resolving workplace conflict productively. Learn de-escalation techniques, basic mediation skills, and how to build a constructive feedback culture where conflict becomes an opportunity for growth, not a crisis to avoid.
Per Person £185 + VAT minimum 10 delegates
Scenarios Included • Certificate
Who Is It For?
  • Managers and team leaders handling interpersonal conflict
  • HR professionals supporting conflict resolution processes
  • Anyone who wants to reduce workplace friction and build psychological safety
  • Leaders transitioning teams or managing change with resistance
  • Organisations building a culture of constructive feedback
Programme Structure
FormatHalf-day (4 hours) or full-day (7 hours) workshop
DelegatesMinimum 10 per session (up to 20 face-to-face)
DeliveryFace-to-face at your premises or live virtual via Teams/Zoom
Hands-OnReal-world conflict scenarios and practice conversations
TakeawayConflict resolution toolkit and de-escalation checklist
Follow-Up6-week post-course reflection prompts and support
Key Modules
Understanding Conflict Styles

Recognise your natural conflict style and those of others. Avoidant, aggressive, passive, assertive, and collaborative approaches.

De-Escalation Techniques

Practical skills to calm heated situations, manage emotions, and create space for dialogue.

Mediation Basics

A structured framework for helping two parties move toward resolution and mutual understanding.

Building Feedback Culture

Create an environment where conflict is addressed early and constructively, not suppressed.

What’s Included
  • Full facilitation by experienced conflict resolution trainer
  • Conflict styles framework and self-assessment
  • De-escalation techniques checklist and tools
  • Mediation process guide with step-by-step framework
  • Real-world conflict scenario case studies
  • Practice role-plays with structured feedback
  • Organisational feedback culture planning template
  • Certificate of completion for all delegates
  • 6-week post-course email support
Why TESS Group?

Trusted Quality

  • Ofsted Good rating
  • 4.9/5 learner rating
  • 10,000+ learners trained
  • Experienced facilitators

Real Impact

  • Reduced workplace friction
  • Improved team cohesion
  • Higher psychological safety
  • Culture of constructive dialogue

Programme Options

Half Day£185 + VAT per person
Full Day£280 + VAT per person
Mediation TrainingFull-day option includes mediation basics certification
Min Delegates10 per session (up to 20 face-to-face)
Book a Discovery Call

Conflict Addressed Early Saves Organisations Thousands

Unresolved workplace conflict costs organisations up to £15,000 per employee annually through lost productivity, turnover, and disengagement. At just £185 per person, this workshop teaches managers and leaders the skills to address conflict at source, reduce escalation to HR, and build a culture where difficult conversations are managed with confidence and skill. Prevention is always cheaper than cure.

What Delegates Say

“I was dreading difficult conversations with my team. Now I have a framework and I feel confident addressing issues before they escalate.”

— Workshop Delegate • Team Manager

“The de-escalation techniques are game-changers. I’ve already used them twice and prevented two situations from blowing up.”

— Workshop Delegate • HR Manager

“Practical, relevant, and safe. The role-play scenarios felt real and the feedback was invaluable for building my confidence.”

— Workshop Delegate • Operations Manager